Shipping policy
Last updated: October 28, 2026
Every item is made to order just for you, so your delivery time has four parts:
- Artwork: a real artist hand-crafts your portrait from your photos. Your proof is usually emailed the same or the next business day.
- Your approval: we email you a proof. Your order waits until you approve it, so the sooner you reply, the sooner it ships.
- Production: our print partner, Printful, prints and packs your item.
- Shipping: the carrier delivers it to your door.
Artwork + your approval + production + shipping = your delivery time.
Skip the Line (priority artwork) moves your portrait to the front of the artist's queue, so your proof is sent as soon as possible. It doesn't change production or shipping times.
Production time
Printful currently quotes 2 to 5 business days to make and pack an order after you approve your proof.
Shipping times
These are the times Printful currently quotes, counted in business days after your item is made:
| Where it's going | Standard shipping (Printful's current estimate) |
|---|---|
| United States | 3 to 4 business days |
| Canada | 3 to 4 business days if made in Canada, otherwise 5 to 20 business days |
| United Kingdom | 5 to 20 business days |
| Europe | 5 to 20 business days |
| Australia and New Zealand | 5 to 20 business days |
| Rest of the world | 5 to 20 business days |
If Express shipping is offered at checkout, Printful currently quotes 1 to 3 business days after your item is made. Shipping options and prices are shown at checkout.
Please note: these are estimates, not guarantees. Printful's figures are based on recent deliveries, and times can be longer at busy times of year, especially November and December. Delays can also come from the carrier, the weather, a failed delivery attempt, or an item being out of stock.
Holiday orders
Ordering a gift? Please order early and approve your proof quickly. [CONFIRM: 2026 holiday order-by dates, to be added once Printful publishes them.]
Where we ship
We currently ship to addresses in the United States. [CONFIRM: countries. The store is set to sell to the United States only right now. Update this line if you open more countries.] Some products can't be shipped everywhere. For example, phone cases and AirPods cases can't be shipped to Japan, South Korea, Hong Kong or Taiwan.
More than one package
Some items always ship on their own (for example posters, framed posters, canvas and mugs), and items made in different Printful locations ship separately. So your order may arrive in more than one package, on different days.
Tracking
When your order ships, we'll email you a tracking link. Tracking can take a day or two to update after the label is created.
Digital portraits
Digital portraits aren't shipped. We email them to you after you approve your proof. [CONFIRM: digital portrait emailed within X business days of approval.]
Customs, duties and taxes (outside the US)
If your order is shipped from a different country than yours, your country may charge import duties, taxes or handling fees when it arrives. These are paid by you, the customer, and aren't included in our prices or shipping charges.
Please check your address
Please double-check your shipping address at checkout. If it's wrong or incomplete, your parcel may come back to Printful. We'll send it again once you confirm the correct address, but the reshipping cost is yours. The same applies to parcels that go unclaimed. If you spot a mistake, email us straight away. Once your item is in production we may not be able to change the address.
Lost or damaged parcels
If your order is damaged in transit, or it never arrives, we'll replace it for free. Please email info@kindredsplender.com with your order number and photos within 30 days of delivery (or within 30 days of the estimated delivery date for a lost parcel). See our Refund Policy for the details.
If tracking says your parcel was delivered but you can't find it, please check with neighbours and your local post office first, then email us.
Questions?
Email us at info@kindredsplender.com.