Refund policy

Last updated: October 28, 2026

Every Kindred Splendor portrait is made just for you, from your own pet photos. Because each piece is drawn and printed to order, we can't resell it, so all sales are final.

No returns or exchanges

We don't accept returns or exchanges, and we don't give refunds for:

  • changing your mind
  • choosing the wrong size, colour, style, product or number of pets
  • anything in a portrait you approved on your proof (names, spelling, background, pet details)
  • small colour differences between your screen and the printed item (every screen shows colour a little differently)
  • delays caused by the shipping carrier, or customs fees in your country

That's why we email you a proof first. Please check it carefully. Nothing is printed until you approve it, and you can ask us for changes before you do.

The one exception: damaged in transit or lost in the mail

If your order arrives damaged in transit, or it's lost in the mail, we'll make it right with a free replacement (a reprint of the same item). If we can't replace it, we'll refund that item.

How to report it:

  1. Email us at info@kindredsplender.com.
  2. Include your order number and clear photos of the problem (the item, and the packaging if it was damaged in the mail).
  3. Send it within 30 days of delivery. For a parcel that never arrived, contact us within 30 days of the estimated delivery date.

These are the time limits our print partner, Printful, allows for claims, so we can't accept reports after them. We may ask for an extra photo, and you won't need to send the item back unless we ask.

If you entered the wrong delivery address, or a parcel goes unclaimed and is sent back, it isn't covered as lost. We'll gladly send it again once you confirm the right address, but the reshipping cost is yours.

Cancelling an order

You can cancel before you approve your proof. Just email info@kindredsplender.com with your order number. [CONFIRM: is a cancellation before approval a full refund, or a refund minus an artwork fee if the artist has already started?]

Once you've approved your proof, your item goes into production and the order can't be cancelled or changed.

Digital portraits

Digital portraits (and digital copies) are delivered by email. Because they can't be returned, there are no refunds once a digital portrait has been delivered. If a file won't open or download, email us and we'll send it again.

Add-ons

Add-ons such as Skip the Line (priority artwork) are part of your order and aren't refundable once the artwork has started.

Your rights

This doesn't affect any rights you have under the law where you live.

Questions?

Email us at info@kindredsplender.com and we'll be happy to help.